today was the first day in my new job. quite exciting, nervracking and interesting.
first thing i found out - we are going to be in training for the whole week.
one week to teach you all there is to know about calling business customers, using their systems and reaching targets. not bad.
now, here's what i got paid for today:
- getting to know my fellow team members. always handy, especially when you probably never meet them again because you're too busy phoning people you probably never will meet.
- taking part in a quiz, trying to de-code the encrypted clues to reveal names of popular high street shops (example: third & first...? got it yet? c&a, doh! another one. excellent medicine...? superdrug! house foundation...? homebase! you get the idea)
- paying attention to a powerpoint presentation about the history of the particular company and the brand
- enjoying a guided tour of the facilities
- watching a movie about their call centre facilities in india (and worrying that we would have to take part in similar training schemes. TALK, what does that stand for, GOEJMCK, GESLÜ$=WG, RJWOMBF or GRWOötöre?? any idea? well, i'll tell you by the end of the week.)
- having a right rant about or own call centre experiences
- being let into the secret of the super-exclusive, invite only credit card that basically comes with...oh, i remember, i just signed a confidentiality agreement, so, sorry. no can-do.
as you can see i had a highly entertaining day. but the highlight was of a somewhat smaller, more intimate nature. obviously we were supplied with paper and pens so that we could jot down all important memorable information. said pens were of the fluffy pink kind. one of them was an easter egg, which rattled quite irritatingly whilst writing, others were little dolls propped on top of them with flowing pink woollen hair, which i braided while we were waiting for the screen to be set up. now, that's what i call fun. oh no, i forgot, it's work...
to be fair though. the facilities are good, the staff rooms amazing, everybody seems really nice and the job, once we actually get to do something, is probably alright as well. so all in all it looks like i've picked a good job to pay for my shiny new laptop (which should already be on its way).
