i have finally survived a week's training and am now fully prepared to get down to business. loaded with useful information i cant wait to get to the phone.
friday afternoon i had the first flavour of my upcoming job when making my first calls. the first few were easy, nothing too scary, but then...
...as i already mentioned i cant go into a lot of detail here due to security, confidentiality and the threat of probably being sacked before i even start. so let me just give you the general impression. the guy i had on the phone was having a 20 minute rant about his issues with the company, relating to a conflict occuring way back in the prehistoric age, over 15 years ago now. well, looks like he just had to let it all out. this freaked me out just a little bit, but i was assured that calls like this only happen once in about a thousand. since i'm probably only making about that many anyway i luckily got that out of the way first. phew.
oh, another interesting part of my training: i won a bottle of wine by winning a quiz / test, showcasing all my accumulated knowledge of the past week. in moments like these i know what i went to university for. it was all worth it.
better be going to bed now. early, early, way too early start.
